Center Management Product List and Ranking from 4 Manufacturers, Suppliers and Companies

Center Management Product List

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[Logistics Case] Francfranc Co., Ltd.

[Logistics Case] Francfranc Co., Ltd.

Supplying private brand products to 151 stores nationwide plus overseas stores! Also accommodating furniture installation and online shopping shipments.

Since April 2009, we have been entrusted with the operation of the logistics center for Francfranc Co., Ltd. We primarily receive, inspect, and temporarily store interior goods and furniture produced mainly in China at the center. Based on orders, we perform tasks such as picking, distribution processing, and packaging, before supplying to 125 stores nationwide and 7 overseas stores (in Hong Kong). Additionally, in response to the launch of our online shopping, we are now accommodating not only store supplies but also deliveries to individual homes (using courier services). [Overview] ■ Company: Francfranc Co., Ltd. ■ Entrusted Service: Center Operation ■ Content: In-house operations such as storage, distribution processing, and shipping *For more details, please refer to the PDF document or feel free to contact us.

  • Logistics and warehouse management systems

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[Logistics Case] Tombow Pencil Co., Ltd. (Stationery Manufacturer)

[Logistics Case] Tombow Pencil Co., Ltd. (Stationery Manufacturer)

A large logistics center that oversees the East Japan area! Comprehensive outsourcing of everything from warehouse operations to delivery through 3PL.

Tombow Pencil Co., Ltd. has decided to establish a new logistics base, "East Japan LC," to oversee the East Japan area from the perspective of BCP (Business Continuity Planning). Our company has been entrusted with operations such as in-warehouse operations and delivery management at this new base (set up within our Inzai Logistics Center). In terms of equipment, we have introduced multi-picking carts equipped with weight inspection functions to streamline operations, enabling us to handle both case shipments and individual item shipments. By outsourcing logistics functions to our company as a whole, we have achieved enhanced logistics capabilities as part of our BCP measures. [Overview] ■ Company: Tombow Pencil Co., Ltd. (Stationery Manufacturer) ■ Contracted Service: Center Operations ■ Content: In-warehouse Operations and Delivery Management *For more details, please refer to the PDF document or feel free to contact us.

  • Logistics and warehouse management systems

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[Case Study] Call Center Operations and Outsourcing for an Entertainment Company

[Case Study] Call Center Operations and Outsourcing for an Entertainment Company

We will introduce a case study on the implementation of call center operations and outsourcing for entertainment companies.

At the help desk and customer support center of an entertainment company, employees were overwhelmed with post-processing tasks, unable to focus on core business activities, and faced challenges in staff training and response quality. Therefore, we implemented our call center operations and outsourcing, taking on the internal help desk and user-facing customer center. After the implementation, switching from temporary staff operations to outsourcing allowed for specialized training of staff, leading to skill enhancement. [Case Study] ■Challenges - Faced issues with staff training and response quality - Employees were overwhelmed with post-processing tasks and unable to concentrate on core business activities ■Proposal - Outsourcing of the internal help desk and user-facing customer center - Handling inquiries related to technical and network issues *For more details, please refer to the PDF document or feel free to contact us.

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  • Other Management Services

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[CRM/BPO Case Study] Temporary Welfare Benefits and Temporary Special Benefits for Child-Rearing Households

[CRM/BPO Case Study] Temporary Welfare Benefits and Temporary Special Benefits for Child-Rearing Households

Achieving stable operations from the start of business! An introduction to a case that prevented the backlog of administrative tasks (payment delays) even during busy periods.

In April 2014, to mitigate the impact of the consumption tax increase to 8% on households, the government decided to provide benefits to the public. For municipalities across the country responsible for the implementation of these benefits, this became an additional task on top of their usual operations, making it urgent to address the shortage of human resources and to establish operational frameworks within the responsible departments. In response, our company provided "BPO" and "CRM" services. By planning operations with an eye on the fluctuations in workload and establishing an operational structure, we achieved stable operations from the start of the project. Additionally, through appropriate personnel allocation based on the operational plan, we prevented delays in processing during busy periods. Furthermore, we were able to absorb fluctuations in workload with a multi-operation system, achieving a reduction in operational costs. [Business Overview] ■ Scale - Supervisors: 3 positions - Operators: 8 positions, up to a maximum of 50 positions ■ Business Content - Call center operations, front desk support, document review, sorting - Data entry, registration, shipping, storage *For more details, please refer to the PDF document or feel free to contact us.

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[Service Example] Multilingual BPO Entry Pack for Automotive Parts Manufacturer

[Service Example] Multilingual BPO Entry Pack for Automotive Parts Manufacturer

Introducing examples of interpretation support for inquiries from overseas branch employees!

We would like to introduce a case where the automotive parts manufacturer’s quality management system maintenance support was entrusted to the communication infrastructure SIerN. Inquiries from overseas employees can be handled in English and Chinese, and we have intensively acquired the automotive parts manufacturer’s unique internal terminology and FAQs during the three-party interpretation and translation services. As a result, we significantly reduced the time from inquiry to resolution. 【Case Overview】 ■ Supported Languages: English, Chinese ■ Established a system for smooth interpretation by intensively acquiring internal terminology and FAQs. *For more details, please download the PDF or feel free to contact us.

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[Service Example] Digital Agency Immigration Procedure Service Help Desk

[Service Example] Digital Agency Immigration Procedure Service Help Desk

Supported languages are Japanese, English, Chinese, and Korean! Operating a help desk for web services.

We would like to introduce a case study of the Digital Agency's entry procedure service help desk. To expedite the entry procedures for entrants from overseas (including Japanese citizens returning from abroad), a web service (Visit Japan Web Service) has been implemented that allows for a consistent entry process, including quarantine, immigration inspection, and customs declaration. We operate the help desk for this web service. [Case Overview] ■ Operating System: 24 hours a day, 365 days a year ■ Supported Languages: Japanese, English, Chinese, Korean *For more details, please download the PDF or feel free to contact us.

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[Service Example] Response to Inquiries about Foreign-affiliated Security Systems

[Service Example] Response to Inquiries about Foreign-affiliated Security Systems

Responding while sharing the screen on Zoom! A case of 24-hour Japanese support during a trouble.

24-hour Japanese support from a globally expanding security company. We would like to introduce a case from our support desk. We act as an intermediary between corporate users in Japan and overseas IT system engineers, providing interpretation support via phone and Zoom. Being able to share screens on Zoom depending on the trouble situation enhances the peace of mind for corporate users, leading to positive feedback. 【Case Overview】 ■ Supported languages: Japanese, English ■ 24-hour Japanese support during troubles with foreign security systems ■ Support while sharing screens on Zoom depending on the trouble situation *For more details, please download the PDF or feel free to contact us.

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[Service Example] WiFi Connection Support

[Service Example] WiFi Connection Support

Many support achievements! We will confirm details regarding foreign guests and settings, and proceed to solve issues.

We would like to introduce a case where we are operating inquiry support regarding guest room WiFi connections in collaboration with Company N, a major telecommunications infrastructure SIer. When foreign guests have trouble connecting to WiFi, they contact the hotel front desk, which delegates all inquiries to Language One. Our company confirms details with the foreign guests and proceeds to resolve the issues. 【Case Overview】 ■ Supported languages: Japanese, English, Chinese, Korean ■ All inquiries regarding connection troubles are handled through FAQs ■ If the FAQs cannot address the issue, it is escalated for further assistance *For more details, please download the PDF or feel free to contact us.

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